TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of https://sabrosofoods.orderspace.com (the “Site”). This Site is owned and operated by OrderSpace. This Site is an ecommerce website.
By Using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Sabroso Foods and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following categories of goods are available on our Site:
- Frozen food;
- Dry food;
- Miscellaneous items.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payment for Wholesale Accounts
We do not take payments on our Site.
Payment for Individual Accounts
We accept the following payment methods on our Site:
- Credit Card; and
- PayPal
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery for Wholesale Accounts
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Local delivery by transportation company and/or courier.
- Standard delivery outside Edmonton, AB by transportation company and/or courier.
Delivery will take place as soon as reasonably possible, depending on your location. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
Delivery times will be between 1 and 14 days, depending on your location.
You might be required to pay charges in addition to the price for the goods you purchase. We will let you know what these are as per your Account terms.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. This information can be entered in the Addresses section of your Account in our Site. We are not liable for the delivery of your goods to the wrong address, wrong person or wrong business as a result of your providing us with inaccurate or incomplete information.
Shipping and Delivery for Individual Accounts
We currently only offer delivery in Edmonton, Sherwood Park and St. Albert in the Province of Alberta, Canada.
When you purchase goods from our Site, the goods will be delivered by local courier. You also have the option to pickup your order at our location in Edmonton, AB.
Delivery times will be between 1 and 3 days, depending on your location and the day your order was placed.. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You might be required to pay charges in addition to the price for the goods you purchase. We will let you know what these are as per your Account terms.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient and phone number. This information can be entered in the Addresses section of your Account in our Site. We are not liable for the delivery of your goods to the wrong address, wrong person or wrong business as a result of your providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 48 hours after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Food items: Good is expired.
- Miscellaneous items: Item is damaged.
Returns
We only accept returns of the following goods:
- Miscellaneous items.
Returns can be made by mail. To return a good by mail, follow the following procedure:
- Pack your goods and attached return label sent to you after approval of return;
- Go to your nearest post office and pay the necessary postage;
- Send us tracking number via email to info@sabrosofoods.ca;
- Once we have received the item in our warehouse and it has been inspected, we will process the refund if applicable.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Sabroso Foods and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site your indemnify and hold harmless Sabroso Foods and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising our of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Alberta, Canada.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Phone: 780-482-5026
E-mail: info@sabrosofoods.ca
Address: 14225 130 Avenue NW, Edmonton, AB T5L 4K8 Canada
Effective Date: May 13, 2024
Last updated: July 25, 2024